Frequently Asked Questions

Billing

How do I pay?

Customers will pay via credit card when the tee time is selected in our booking portal. Visa, Mastercard, Amex are accepted.

When do I pay for my session?
Why is there an extra charge on my bill in addition to my original booking fees?

Booking

How do I book a session?
How many days in advance can I book? Can I book last minute?
How do I cancel or reschedule my booking? Do you provide refunds?
Is there a minimum or maximum booking time?
Can I extend my training session beyond the original booked time?

Facility & Sessions

How do I enter the facility? What should I expect during my first visit?
Do I have in and out privilege once I am in the facility?
How do you ensure the facility is safe and secure? What are your rules/regulations?
What kind of balls do you use? Can I use my own?
Can I bring a friend to my session?
Do you have clubs for rent?
What protocols do you have in place for COVID-19?

Troubleshooting

Why is my ball not registering?
Why is the touch screen not working?
I’m having issues during a session. Where can I get help or support?

Gift Certificate & Memberships

How do I use a gift certificate or membership?
What if I don't have enough funds to cover the booking?

For all other questions and inquiries, please contact us at info@kudosgolf.com